E-book
The Routledge handbook of language in the workplace
Record details
- ISBN: 9781138915855
- ISBN: 1317425804
- ISBN: 1317425790
- ISBN: 1138915858
- ISBN: 1315690004
- ISBN: 9781315690001
- ISBN: 1317425804
- ISBN: 9781317425809
- ISBN: 9781317425816
- ISBN: 1317425812
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Physical Description:
1 online resource (xxvi, 444 pages) : illustrations
remote - Publisher: New York : Routledge, Taylor & Francis Group, 2018.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
| Formatted Contents Note: | Part 1: Theoretical and methodological approaches -- 1. Interactional sociolinguistics -- 2. Conversational analysis -- 3. Critical discourse studies -- 4. Linguistic ethnography -- 5. Corpus linguistic -- 6. (Im)politeness theory -- 7. Rapport management -- 8. Social constructionism -- 9. Communities of practice -- 10. Genre theory -- Part 2: Different workplace settings -- 11. Corporate settings -- 12. Language in blue-collar workplaces -- 13. Language in legal settings -- 14. Service encounters -- 15. Call centre discource -- 16. Genetic counseling -- Part 3: Key areas of workplace talk -- 17. Directives in workplace discource -- 18. Relational talk at work -- 19. Humour in the workplace -- 20. Workplace narratives -- 21. Miscommunication at work -- 22. Conflicted talk -- 23. Argumentation in the workplace -- 24. Interpreting in the workplace -- Part 4: Identity in the workplace -- 25. Gender and the workplace -- 26. Leadership -- 27. Intercultural communication in the workplace -- 28. Identity in the workplace in a context of increasing multilingualism -- 29. Men's talk in women's work: doing being a nurse -- 30. Professional identity construction: cabin crew discourse -- Part 5: Applications -- 31. Vocational education -- 32. Gender, language, and leadership: enabled women leaders -- 33. Language preparation for internationally educated professionals -- 34. Language learning on-the-job. |
| Source of Description Note: | Print version record. |
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