Residents' rights today respectful care in changing times

Summary: Presents an overview of residents' rights in long term care. Covers how residents' rights can be affected by other characteristics of today's long term care environment, including: increased cultural, ethnic, language and age diversity; more time and work-flow pressure on staff; and, the impact of outside stresses on staff, especially for single parents and employees working two jobs. Also looks at: what residents' rights are and why they are so important in the life and culture of a long term care facility; the specific rights everyone in a nursing home must understand and uphold; and, what staff, residents and family members should know about dealing with concerns and complaints early and effectively. Features the Bessie Burton Skilled Nursing Residence in Seattle, Washington.